Alberta Travel Insurance News
A Calgary man, Michael Hornburg traveled to Spain last fall in honor of his son, Corporal Nathan Hornburg, who was killed in Afghanistan at the age of 24.
Rachel Herbert, Hornburg’s daughter, recalled that her father felt as if Nathan was with him throughout the journey. Just a few days before he would go home, Michael was admitted to the hospital after a seizure.
After flying to Spain to be with her father, Herbert contacted Michael’s insurer, Allianz Global Assistance of Canada. In addition, she made all the requisite documents from the Spanish hospital available to the insurer. According to the neurosurgeon, Michael couldn’t fly without medical accompaniment and she needed between $60,000 and $80,000 for an air ambulance.
The worst of it all was that Allianz replied after six days and denied the claim, stating that he did not reveal that he received a prescription for indigestion 18 months earlier. Herbert had to cater for the air ambulance, accommodation, and flight for her and her husband.
With the help of her lawyer, Herbert battled the insurance company to recover the bills and at the end of the day, she got $27,000, but the family still had $30,000 in pay. Herbert exclaimed that the insurance company just wants to burn people out until they cannot deal with it any longer.
Thankfully, Calgary military members donated $25,000 to settle the remaining costs. Herbert said the family would like to donate the money back to the military. She was disappointed in the insurance company that they are not ready to do anything for people who are not equipped and didn’t have the finances.
Allianz issued a statement stating that the eligible expenses covered under the policy were not just approved but also fully reimbursed to the maximum amount of the coverage available to each of the applicants.
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