TuGo Insurance is a trusted Canadian travel medical insurance company that has come a long way since its inception in 1964. What started off as a small basement business, now spans to areas servicing all of Canada, and is available in 27 languages.
TuGo focuses on travel insurance and has a comprehensive list of extended insurance for every globetrotter, facing every type of circumstance. TuGo Insurance offers individual, group, or business travel medical insurance and coverage for things like cancellations, interruptions, lost baggage and non-medical travel insurance. All of the plans offered by TuGo are customizable.
The customer service team is available to assist you 24/7. TuGo emphasizes their customer service skills, and it reflects in their accolade of awards, including a platinum award for Canada’s Best Managed Businesses.
|Company Name||North American Travel Agents Ltd.|
|Head Office Address||1200-6081 No. 3 Rd, Richmond, BC, Canada, V6Y 2B2|
|In Business Since||1964|
|A.M. Best Rating||-|
|Terms and Conditions||https://www.tugo.com/en/terms/|
You can do so by following this link to get started with a quote directly on the main page. Alternatively, you can chat with a specialist online to help you make your purchase.
To reach Tugo by phone, call them at 1-855-929-8846.
Claims with Tugo can be made online here, or over the phone by calling 1-800-663-0399 if you are in Canada or the US.
While TuGo’s travel insurance policies provide peace of mind to the traveller, some may find certain limitations and exclusions with their plans. Here are some reasons why TuGo may or may not be right for you.
TuGo’s travel insurance policies cover various aspects of travel from baggage loss or theft, medical emergencies, trip cancellations and other unforeseen circumstances. TuGo always strives to provide peace of mind to Canadian travellers. TuGo offers comprehensive travel policies for students, seniors, frequent travellers and even for those with pre-existing conditions.
TuGo offers three different travel insurance options that are available for you to select from: TuGo Emergency Medical Travel Insurance, TuGo's All-Inclusive Holiday Package, and TuGo's Multi-Trip Travel Insurance.
TuGo is there to give you assurance that you need while travelling. Should you require a hospital stay, or emergency medical treatment while you are on vacation, the Emergency Medical Travel Insurance from TuGo has you covered. This includes coverage for Covid-19, ambulance, emergency dental services, prescription drugs, air travel delay, unexpected birth of a child, and more. You are able to top-up this plan with more features such as baggage and car rental insurance.
TuGo offers a little more coverage for your vacation trip so that you can do what you want, as you please, without that ‘what if’. This is a well-rounded package that includes coverage that can be used worldwide for accidental death and dismemberment, lost baggage, trip cancellations, trip interruption and baggage insurance. This plan is customizable, and you’re able to top-up with added other features.
TuGo is good for up to a year from the effective date of the policy, and it is effective on more than one vacation that you plan on taking, anywhere around the globe. The Multi-Trip Travel Insurance covers you for emergency medical insurance, lost baggage, cancellations, accidental death and dismemberment, and emergency evacuation. As with all travel insurance offered by TuGo, this plan is customizable.
TuGo has the perfect solution for Canadian residents who already possess emergency medical coverage through another plan but desire non-medical travel insurance. TuGo’s Non-Medical Package, available as a Single Trip plan, offers precisely the coverage you need. Here's what the package includes:
If you find yourself needing to cancel your trip prior to the planned departure or if your vacation gets disrupted while you're already away, Trip Cancellation & Trip Insurance steps in to reimburse for prepaid, non-refundable travel arrangements that cannot be recuperated from alternative sources. With covered scenarios encompassing COVID-19-related medical conditions, quarantines, pregnancy, job loss, or familial bereavement, this coverage safeguards the financial investment you've allocated for your trip. Here's how Trip Cancellation & Trip Interruption Insurance extends its protection:
Unforeseen illness, injury, and/or death of:
TuGo’s Trip Cancellation and Trip Interruption Insurance also covers:
TuGo’s stand-alone trip interruption insurance is an affordable option to cover the costs of unexpected travel interruptions that may arise during your travels. Included in this package is coverage for:
Activities like hiking, ziplining, bungee jumping, or even parasailing over water are covered under TuGo’s standard Emergency Medical Insurance or Visitors to Canada Emergency Medical Insurance. For those who are extra adventurous, TuGo offers additional coverage for the following activities:
*Please note that this coverage option is not required for those under 20 years old
TuGo’s student insurance allows those studying to embrace full-time or part-time studies without concerns about well-being. Vital benefits for medical and dental care await, alongside other crucial advantages that extend beyond emergency medical situations. What's more, if you have family members residing with you during your studies, they can also benefit from comprehensive coverage! Coverage by TuGo for students provides:
*Conditions must meet a 90-day stability period before the policy's effective date
Accidental Death & Dismemberment Insurance provides an extra layer of financial security should an accident lead to death or dismemberment. In the unfortunate event of death, a lump sum payout is directed to your beneficiary or estate. The AD&D policy provides the following:
TuGo’s cancel for any reason travel insurance policy exists as an add-on to Trip Cancellation & Trip Interruption Insurance, and is tailored for travellers seeking greater flexibility. To take advantage, the add-on must be purchased within 5 days of booking your trip and making the initial payment (or before travel supplier cancellation penalties come into effect). With this coverage, you gain the ability to:
Offered as an optional add-on to either a Single Trip plan or a package, Baggage Insurance is designed for Canadian residents venturing beyond their home provinces and for visitors to Canada. The baggage insurance travel add-on covers the following:
Provided as an optional add-on to a Single Trip plan or a package, rental car coverage is tailored for both Canadian residents and visitors exploring Canada. Ensure the safety of your rented vehicle, whether you're journeying to another province or abroad. This rental car add-on provides the following: