Founded in Toronto in 1887 in Toronto, Manulife Financial Corporation is a leader in the global financial industry. Today Manulife is a multinational corporation providing insurance to over 30 million policyholders in Asia, Canada and the United States. Manulife is noted as the very first company to offer insurance for diabetes.
Still trailblazing today, Manulife is the first Canadian insurance company to use artificial intelligence as an underwriting tool. Manulife is a sustainable company with significant investments in renewable energy and community development initiatives.
Manulife offers health insurance, life insurance, travel insurance, and mortgage protection insurance. Manulife Insurance has insurance advisors ready to help you, tools and calculators so you can see what you missed, and specially curated member perks.
Manulife Key Information
NAME
DETAILS
Company Name
The Manufacturer’s Life Insurance Company
Head Office Address
200 Bloor Street East, Toronto, Ontario, M4W 1E5
Mailing Address
Manulife Financial 500 King Street North, Waterloo, Ontario, N2J 4C6 Canada
Toll-Free Telephone
1-800-268-3763 (Insurance Hotline)
Local Telephone
1-519-747-7000 Open between 8 a.m. and 8 p.m. EST Monday to Friday
Email
Health and Dental: more_info@manulife.com Travel: travel@manulife.com Life and Disability: am_service@manulife.com
You can purchase a Manulife Health and Dental Plan here, a Manulife Travel Insurance policy can be explored and purchased here, and if you are looking to secure a Critical Illness product, this link will guide you through the process.
How Can I Reach Manulife by Telephone?
The customer service phone number for Manulife in Canada is 1-888-517-7715. For a more detailed list of specific departments to contact at Manulife, visit this page here to find the corresponding contact number to best suit your needs.
How Do I File a Claim with Manulife?
Sign-in to your Manulife account, and follow the instructions listed here on this page in order to file a claim.
Manulife Pros and Cons
As with any product or service, and depending on your individual needs, there’s always advantages and disadvantages. Let’s take a look
Why Manulife May Be Right for You?
Abundant assets and resources
Exceptional customer service
Wide range of products
Why Manulife May Not Be Right for You?
Complex policy plans
Not all products are available in all regions
Expensive premiums
What Does Manulife Insurance Cover?
Manulife offers multiple insurance products, across multiple insurance verticals to meet the needs of individuals, families, and businesses. The coverage provided by Manulife Insurance in Canada can vary depending on the type of insurance product you purchase. From travel to life and everything in between, here is what Manulife has to offer in the insurance space.
Manulife Health and Dental Plans
Manulife meets the diverse needs of families and individuals with their health and dental insurance plans. Their plans offer a wide range of coverage which include prescription drugs, vision and dental care and so much more. Customers can choose from a variety of plan options including basic, enhanced and premium coverage.
Flexcare® Health & Dental Insurance
Manulife Flexcare® is a flexible and affordable health and dental insurance plan that protects you against unexpected medical and dental expenses. It is designed to help you curb excessive routine expenditure on health, dental and other necessities that are not covered by provincial health care plans in Canada. You’ll get coverage for prescription drugs, vision care, and extended healthcare coverage. Depending on the plan you choose with Flexcare, you’ll also receive dental coverage.
FollowMe™ Health & Dental Insurance
Manulife FollowMe™ is a guaranteed health and dental insurance plan for Canadians. It is designed for people who have lost their insurance coverage within the past 90 days. Manulife FollowMe plans are guaranteed, which means that you don't have to undergo a medical examination to sign up for it. This plan is available at any age, and for long as you need it.
Health & Dental Guaranteed Issue Enhanced Insurance
The Manulife Health & Dental Guaranteed Issue Enhanced Insurance is designed if you have a pre-existing medical condition and it has been difficult to obtain insurance otherwise. There’s an array of extensive coverage in this plan that includes prescription drugs, dental care, vision care, ambulatory services, nursing, mental health and therapy, medical equipment, and emergency medical travel equipment.
Manulife Critical Illness Insurance Plans
Manulife’s critical illness insurance policies offer a lump-sum payment should a serious illness be diagnosed. This is especially helpful during difficult times when financial support is required. Most plans are customizable with options for conditions covered, options for coverage amounts.
Manulife Critical Illness Insurance
The Critical Illness Insurance plan is a little more simple and perhaps even affordable, than Manulife’s Lifecheque Basic Critical Illness Insurance, but doesn’t have quite all the features - though they are similar. With this plan the insurer will receive a tax-free, lump-sum benefit after satisfying the 30-day waiting period if the insurer is diagnosed with life-threatening cancer, heart attack, stroke, coronary artery bypass surgery, or aortic surgery. If you don’t claim your premiums by the time you turn 75, a portion of them will be reimbursed to you.
Manulife Lifecheque Basic
Lifecheque Basic is Manulife’s most popular critical illness insurance product under the health insurance category. With this plan the insurer will receive a tax-free, lump-sum benefit after satisfying the 30-day waiting period if the insurer is diagnosed with life-threatening cancer, heart attack, stroke, coronary artery bypass surgery, or aortic surgery. If you do not claim them by the time you turn 75, up to 100% of your premiums are reimbursed to you. What distinguishes this plan from the Cover Me plan, is that you get to select the coverage you receive in the event that you fall critically ill. Here are the options:
For the ages of 18-55, you get to select $25,000, $50,000 or $75,000
And if you’re between the ages 56-60, your options are $25,000 or $50,000
If you’re between 61-65, you get $25,000
Manulife Lifecheque
The Lifecheque Critical Illness plan is designed to protect you should you fall ill with one of 24 critical illnesses. If you are diagnosed with any of the 24 critical illnesses, you’ll get a tax-free lump sum if you satisfy the applicable wait period. There’s also a monthly Care Benefit if you are a functional dependent who requires long term care. If you’re diagnosed with 1 of 6 early intervention conditions, you’ll also get a 25% payout of up to $50,000.
Manulife Disability Insurance Plans
Manulife’s disability insurance products provide income protection should a scenario arise that you are unable to work due to illness or injury. These monthly benefits help to cover expenses so that you are able to focus on your recovery.
Personal Accident Disability Insurance
In addition to other coverage, the Personal Accident Disability Insurance plan at Manulife will protect you if you become disabled. If you are in an accident and can’t perform your daily tasks, or regular job, you’ll receive monthly payments to help cover your costs and missed income. If you’re hospitalized due to accident or sickness, you’ll receive a daily cashout as per the Guaranteed issue coverage.
Manulife Life Insurance Plans
Manulife offers several types of life insurance policies including term, whole and universal plans which combine investment options with insurance coverage.
Term Life Insurance
Manulife Life Insurance provides temporary life insurance, usually for a term of 10 years. You’ll get up to $100,000 to $1Million, depending on which coverage you select. You can renew your 10 year term until you turn 85 years old. Your rates stay the same for the entire duration that you’re insured. In the event that you die, your beneficiaries will receive a tax-free lump sum monetary benefit. If you get diagnosed with a terminal illness and are given 12 months or less to live, you will get a one-time cash advance of up to $100,000.
Easy Issue Life Insurance
The Easy Issue Life Insurance plan provides temporary life insurance, for a term of 10 years. You pay a premium and select the coverage you wish to receive, $50,000 or $75,000. You can renew your term until you turn 85 years of age. Should you die, your beneficiaries will receive a tax-free lump sum financial benefit . If you get a diagnosis of a terminal illness and are given 12 months or less to live, you will receive a one-time cash advance of up to 50% of your policy value.
Guaranteed Issue Life Insurance
Getting approved for life insurance is tricky if you have any pre-existing health conditions. The Guaranteed Issue Life Insurance plan from Manulife guarantees that you are covered, regardless of your medical history. If you are between the ages of 40-75, you can apply. Converge ranges from $5,000 to $25,000. In the event that you die, your beneficiaries will receive a tax-free lump sum benefit.
FollowMe Life Insurance
If you’ve just been let-go, or are changing careers, the FollowMe Life Insurance plan from Manulife is designed to provide you with the coverage that you need without having to wait for 3 months from your new employment for benefits. If you apply within 60 days of your group coverage ending, you won’t need to complete a medical questionnaire. You can choose from $25,000 - $200,000 in coverage for you and your partner. In the event that you die, your beneficiaries will receive a tax-free lump sum benefit.
Family Term Life Insurance with Vitality Plus
Protect your family with life insurance while you earn rewards. The Family Term Life Insurance Vitality Plus makes it easier to save, since you earn rewards for your everyday lifestyle and purchases. Earn rewards and discounts at participating vendors and services such as FitBit, GoodLife, Saucony and HelloFresh. Premiums are for 10 or 20 years until 65 years old for life, and you choose from $250,000 to $25 million in coverage. You can also get a cash advance if diagnosed with a terminal illness, and up to $1,000 for your family’s bereavement counselling cost.
Family Term Life Insurance
Manulife’s affordable and flexible term life insurance product is there to protect families. With this plan, it’s easier for families to maintain a comfortable lifestyle, and settle their debts and mortgages. The plan includes a cash advance benefit incase of terminal illness, and up $1,000 to in bereavement counselling. You also get access to certain Vitality Plus benefits so that you can collect rewards for living healthy.
Manulife UL with Vitality Plus
Manulife UL with Vitality Plus has all the features provided by permanent life insurance plus you’ll earn rewards and get exclusive discounts with the Vitality Plus feature. It’s like having two extra savings accounts.
Manulife UL
Manulife Universal Life Insurance is permanent life insurance. Since permanent life insurance doesn’t expire, it is sometimes used as an investment tool. You’ll be able to leave a tax free legacy for your loved ones with this plan. Your death benefit will most likely be paid to your beneficiaries in your old age.
InnoVision
InnoVision is an innovative product from Manulife in that you get customizable permanent life insurance. Coverage starts at $100,000 and you get to choose from a loyalty bonus, or lower management fees on investment accounts. There are also 50 of those investment accounts for you to choose from.
Manulife Synergy Combination Insurance
Manulife Synergy Combination plan encompasses a 3-in-1 life, disability and critical illness combination insurance product under the life insurance category. With this plan the insurer receives a tax-free, lump-sum benefit after satisfying the 30-day waiting period. This is presented with the convenience of paying one premium, and understanding one policy plan.
Manulife Travel Insurance Plans
Manulife travel insurance products provide robust coverage for medical emergencies while traveling, trip cancellation and interruption, and many other travel related issues. Plans can be fully customizable to suit your individual needs including coverage for high-risk sports and adventures, single, and multi-trip plans
Travel Insurance - Student Plan
This insurance is designed to give students medical insurance while they’re studying abroad. This plan includes physician services, hospital, eye exams, prescription drugs and more. You also get $5,000 per semester in tuition loss protection.
Manulife Insurance for Visitors to Canada
For family and friends visiting Canada, there’s emergency medical insurance to cover them too. The insurance for travellers to Canada is for both individuals or families. The plan includes physician services, hospital, ambulance, prescription drugs and more. If you’re 70 years old or younger, you get $150,000 in emergency medical coverage, and if you’re 75 or older, it’s $100,000 in coverage.
Manulife Travelling Canadians
Insurance for travelling Canadians covers emergency medical insurance that entails physician services, ambulance, hospital and medication and more. An emergency Covid-19 plan is also included that covers up to $1,000,000 in related expenses. Plus, for added peace of mind, there’s also trip cancellation and lost baggage coverage.
Manulife Mortgage Insurance Plans
Having a Manulife mortgage insurance plan will help to provide protection for your mortgage in the event of illness, death, or critical illness. Instead of the insurance company paying a lump-sum to the beneficiary, a mortgage insurance provider would pay directly to the mortgage lender to cover the remaining balance owed on the house.
Manulife Mortgage Disability Insurance
Manulife’s mortgage disability insurance is designed to help you pay your mortgage if you are disabled for 60 days or more. Your mortgage payments are covered while you focus on recovering. What you get is up to $10,000 per month in coverage for up to 24 months in total.
Manulife Mortgage Life Insurance
Mortgage life insurance protects you and your loved ones by paying off the mortgage balance in the event the mortgage holder passes. There’s a benefit to help you pay off the mortgage plan while you wait for your life insurance claim to be reviewed. The plan includes coverage for up to $1,000,000 per person.
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So quick and efficient. Sourabh was very accommodating and helpful to what I needed for health insurance. They were able to call me back without having to have waited 1-2 business days. Love it!
Kenneth Schock
To ensure continued confidence that our long term health needs will be maintained.
Angie Mena
Christine helped me over the phone and was amazing and respectful
Steve Kriston
It was convenient and easy. Chris couldn’t have treated us better if he’d been sitting right beside us. Great experience!
Karen Roberts
The application process was easy and they were able to get me a great rate! The customer service was excellent!
Laura Christina
Very quick and formative.
Robert McLean
He was so nice to me told so much about it thanks so much
Charlaine Banfield
Gautam was very helpful in making my decision about which insurance to purchase. I would recommend this insurance company
Adam Diamond
George was helpful quick and knowledgeable with helping me find something suitable and that worked best at that. I definitely recommend Insurdinary for all of your insurance needs. Thanks George!
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Very polite and courteous! Def a thumbs up ☺️
Kathy Jackson
Make it possible to contact a CSR who doesn't transfer me around 7 times before telling me they can't find their own policy issued to a customer - a policy number taken from their own letterhead!! I will tell everyone I know, in every way, to avoid your company at all costs. If I have to, I will contact CBC W5 or Marketplace. Manulife, you have messed with the wrong estate executor!!
Dee Garrett Gauthier
We had an excellent experience with Insurdinary. We strongly recommend them for insurance. Very pleasant to speak with. Fast and easy. We will be telling our family and friends all about it. Give them a call.
Nicole Florendo
Get Quotes and Compare the lowest and best insurance rates now!
Widya Febrina
Thank you so much George for your help , you so quick to respond me back and help me lots everything done so quickly. The best services ever. I will recommend to all my friends . Thank you so much I do really appreciated it..
Love Maria
Very helpful very easy....good job.
Vicky Green
It was a pleasure talking with George He was very polite .
Louise Smook
It was a pleasure speaking with you today:) Answered all my questions and found the best plan for me to meet my needs at the best price. Thanks again , George!
Emma Woodhouse
It was a pleasure to work with this team. They have answered all of my questions; provided me great quotes which addressed all my needs. Thank you.
I dealt with Eric… super helpful getting an annual Travel insurance policy. Best terms and quote I found.
Vivian MacKinnon
Started with "Policy Rates" to save you from comparing...sounded great...then it states "Manulife" did not understand it...then it went to a different company?? Terrible!!
Peter Blomfield
Good service and information
Robbin Schick
Adam and Eric were both very efficient and knowledgeable. I appreciate that.
Oyeme Adesida
Great services and customer care.
Irene Bilger
Neil Silberman
Karen Wright was very helpful and gave me a good policy for my time out of the country
Taylor Whynot
Dealt with two agents, Mariam and Eric and they were absolutely amazing! Super helpful and quick to respond and help me with my inquires! Highly recommend!
Val Stinson
Cheryl Baker
Excellent customer service from Emil Denis. He clearly explained our options and scheduled a call back so that we would have time to read over the policy details. Everything was done in a efficient manner.
Al Euteneier
very helpful and knowledgeable people Sinthia in head office and Eric in Regina
Vaughn Boegel
We have purchased Medical and Trip Interruption insurance a number of times from Theresa at Allianz insurance.Theresa is extremely knowledgeable and customer satisfaction driven. She has always been pleasant and patient while servicing our account.Theresa makes doing business with this company a pleasure!Thank you!
roy johnson
Mariam Javed your Customer Service Rep. provide me with very helpful service to me my emergency medical travel insurance needs. She is very professional ,very friendly, understands customers needs and provide me with options. Allianz Global is very fortunate to have professional customer service reps. like Mariam.
Catherine Simpson
The quote was by far the most reasonable we found by a company with an excellent online rating. Both the agents I spoke with, Mariam in ON and Eric in NS were friendly, helpful, knowledgeable, patient, and easy to understand. I thank them both for their excellent customer service and we would not hesitate to use this company again. Our trip is in the future so I cannot comment on what it might be like to submit a claim and hopefully that is not going to be necessary in any case.
Joyce Markson-Besney
Emil Daniel provided outstanding customer service to us. His demeanour is very pleasant and professional. He found the best rate for our travel cancellation insurance. We will definitely book future insurance needs with him. Thank you Emil!
Mike Durand
I experienced very good experience with Emil , he was very professional and explained everything very well . I’ll be using him in the future
Marisa Clemente
John Anderson
Very professional service. Thank you.
Marie O Makkreel
I’m writing to thank Dornan…… at Alliance Insurance for helping plan my Travel insurance for the next coming year to the multiple trips I take to USA! Every year She listened to what I was asking for and treated me in a kind and informative way and helped me choose exactly what I felt comfortable with ! I felt very comfortable speaking to her and was satisfied with what she had chosen and also the price she quoted was even better than the previous year!Thank you so much Dornan!Sincerely,MARIE MAKKREEL
Rob Hinks
Great way to do business
Cyril Boone
Kevin Taylor
Great Communication and Reasonable pricing.
Liz Hodgdon
Very helpful folks, made process simple and were responsive and patent.
Alan Riley
The service I received from this company was efficient and they followed through when I need further information and clarification. At all times Sehar and Eric were very helpful and professional with my policy and it was a relief to have it completed before my short deadline of travel - thank you.
Phillip MacDonald
Great efficient service
Phil S
Dornaz provided outstanding service. She is knowledgeable, courteous, and efficient.
Max London
Very simple and easy sign up process to ensure you are covered in case of a medical emergency while travelling.
Harry Frost
It was great very professional
Brenda Squair
Quick and efficient
Karenanne Conrod
karen wohland
Eric and Mariam were wonderful to work with over the phone, so helpful and very professional with a friendly tone.
Jeremy
I spoke with Emil, he did a great job. He was very professional and got me what I needed.
Jane Harris
Eric was very helpful with my obtaining medical travel insurance.
Beth Bender
I requested a travel medical insurance quote. Michael Breen was able to give me immediate information and processed my request same day.
Margot Brunelle
I was shopping around for a basic insurance package to cover airline screw-ups. We already have medical. I got 3 quotes from different companies but none of them responded quickly, efficiently. Only Allianz.. Thanks to R’ceino and Eric for quick friendly service! Phew.
Virender Kaul
Prompt response to quarries and attention to details by customer service representative.
Erin Bohn
Great customer experience from both Mariam and Eric. They both answered all my questions and were very helpful. Thank you for the great service you provided
samantha barranger
Eric Clementi was very professional, and he took the time to go through everything I needed. Great customer service!!
Christine Wowchuk
Miriam and Eric made buying travel insurance easy. Thank you
Victor Kutcher
Emil was professional, friendly, efficient and informative. We will try to maintain contact with him for future trips.
Samina Karim
Artmiz has been very helpful. Great customer service and always very helpful. Thank you Artmiz :)
Carol Mellor
Artmiz was very patient and took our information and got back to us promptly with the various options for our trips. We are happy with the pricing and she explained and sent our documents for review. She is very accessible and she forwarded all the proofs of insurance immediately.
Bernie Jadd
Artmiz did a great job she was quick to respond to my inquiry and follow up to make sure I fully understood. I had an assumption which Artmiz proved to ge incorrect. When I wrote to verify she didn't just respond by email but called explained where I was wrong and proceeded to sell me the insurance by working with me through the application. By being thorough, helpfuland polite she got my business.
Sonya Burchell
Lynda Smith
I spoke with Emil Daniel, he was able to get me the lowestInsurance premium for my up coming trip , he was so professional and pleasant giving me all options and great advise will use him again for all my insurance needs and would highly recommend him to friends
Trish Grayson
My husband and I dealt initially with R'ceino Ewing and subsequently with Dornaz to purchase our Cancellation, Interruption and Baggage Insurance for our upcoming cruise December 1/2024 to January 21/2025. They were both very supportive and most helpful in figuring out our needs. Hopeful to use them again for future needs!
OD Richard
I spoke with Christa and Eric. They were both helpful in advising on which policy is okay for me. Thank you.
Suze Robinson
R'ceino and Eric have been more than helpful in arranging my travel insurance.Have requested hard copy via Canada Post.Thank you.
John Davies
Great service from these folks.
John Frizzell
The insurance broker (Eric Clementi) was clear with explaining the options available to me and processed my application in a timely manner.