Manulife Insurance Review

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About Manulife Insurance

Founded in Toronto in 1887 in Toronto, Manulife Financial Corporation is a leader in the global financial industry. Today Manulife is a multinational corporation providing insurance to over 30 million policyholders in Asia, Canada and the United States. Manulife is noted as the very first company to offer insurance for diabetes. 

Still trailblazing today, Manulife is the first Canadian insurance company to use artificial intelligence as an underwriting tool.  Manulife is a sustainable company with significant investments in renewable energy and community development initiatives. 

Manulife offers health insurance, life insurance, travel insurance, and mortgage protection insurance. Manulife Insurance has insurance advisors ready to help you, tools and calculators so you can see what you missed, and specially curated member perks.

Manulife Key Information

Company NameThe Manufacturer’s Life Insurance Company
Head Office Address 200 Bloor Street East, Toronto, Ontario, M4W 1E5
Mailing Address Manulife Financial
500 King Street North, Waterloo, Ontario, N2J 4C6 Canada
Toll-Free Telephone 1-800-268-3763 (Insurance Hotline)
Local Telephone 1-519-747-7000
Open between 8 a.m. and 8 p.m. EST Monday to Friday
Email Health and Dental:
Life and Disability:
In Business Since June 23, 1887
A.M. Best Rating A+
Financial AssetsRevenue: CAD $39 Billion (2018)
Net Income: CAD $5.9 Billion (2020)
AUM: CAD $1.3 Trillion (2022)
Employees38,000 Employees and 119,000 Agents (2022)
Term and Conditions

How Do I Purchase a Plan with Manulife?

You can purchase a Manulife Health and Dental Plan here, a Manulife Travel Insurance policy can be explored and purchased here, and if you are looking to secure a Critical Illness product, this link will guide you through the process.

How Can I Reach Manulife by Telephone?

The customer service phone number for Manulife in Canada is 1-888-517-7715. 
For a more detailed list of specific departments to contact at Manulife, visit this page here to find the corresponding contact number to best suit your needs.

How Do I File a Claim with Manulife?

Sign-in to your Manulife account, and follow the instructions listed here on this page in order to file a claim.

Manulife Pros and Cons

As with any product or service, and depending on your individual needs, there’s always advantages and disadvantages.  Let’s take a look

Why Manulife May Be Right for You?

  • Abundant assets and resources
  • Exceptional customer service
  • Wide range of products

Why Manulife May Not Be Right for You?

  • Complex policy plans
  • Not all products are available in all regions
  • Expensive premiums

What Does Manulife Insurance Cover?

Manulife offers multiple insurance products, across multiple insurance verticals to meet the needs of individuals, families, and businesses. The coverage provided by Manulife Insurance in Canada can vary depending on the type of insurance product you purchase. From travel to life and everything in between, here is what Manulife has to offer in the insurance space.

Manulife Health and Dental Plans

Manulife meets the diverse needs of families and individuals with their health and dental insurance plans.  Their plans offer a wide range of coverage which include prescription drugs, vision and dental care and so much more. Customers can choose from a variety of plan options including basic, enhanced and premium coverage.

Flexcare® Health & Dental Insurance

Manulife Flexcare® is a flexible and affordable health and dental insurance plan that protects you against unexpected medical and dental expenses. It is designed to help you curb excessive routine expenditure on health, dental and other necessities that are not covered by provincial health care plans in Canada. You’ll get coverage for prescription drugs, vision care, and extended healthcare coverage. Depending on the plan you choose with Flexcare, you’ll also receive dental coverage.

FollowMe™ Health & Dental Insurance

Manulife FollowMe™ is a guaranteed health and dental insurance plan for Canadians. It is designed for people who have lost their insurance coverage within the past 90 days. Manulife FollowMe plans are guaranteed, which means that you don't have to undergo a medical examination to sign up for it. This plan is available at any age, and for long as you need it.

Health & Dental Guaranteed Issue Enhanced Insurance

The Manulife Health & Dental Guaranteed Issue Enhanced Insurance is designed if you have a pre-existing medical condition and it has been difficult to obtain insurance otherwise. There’s an array of extensive coverage in this plan that includes prescription drugs, dental care, vision care, ambulatory services, nursing, mental health and therapy, medical equipment, and emergency medical travel equipment.

Manulife Critical Illness Insurance Plans

Manulife’s critical illness insurance policies offer a lump-sum payment should a serious illness be diagnosed.  This is especially helpful during difficult times when financial support is required.  Most plans are customizable with options for conditions covered, options for coverage amounts.

Manulife Critical Illness Insurance

The Critical Illness Insurance plan is a little more simple and perhaps even affordable, than Manulife’s Lifecheque Basic Critical Illness Insurance, but doesn’t have quite all the features - though they are similar. With this plan the insurer will receive a tax-free, lump-sum benefit after satisfying the 30-day waiting period if the insurer is diagnosed with life-threatening cancer, heart attack, stroke, coronary artery bypass surgery, or aortic surgery. If you don’t claim your premiums by the time you turn 75, a portion of them will be reimbursed to you.

Manulife Lifecheque Basic

Lifecheque Basic is Manulife’s most popular critical illness insurance product under the health insurance category. With this plan the insurer will receive a tax-free, lump-sum benefit after satisfying the 30-day waiting period if the insurer is diagnosed with life-threatening cancer, heart attack, stroke, coronary artery bypass surgery, or aortic surgery. If you do not claim them by the time you turn 75, up to 100% of your premiums are reimbursed to you. What distinguishes this plan from the Cover Me plan, is that you get to select the coverage you receive in the event that you fall critically ill. Here are the options:

  • For the ages of 18-55, you get to select $25,000, $50,000 or $75,000 
  • And if you’re between the ages  56-60, your options are $25,000 or $50,000
  • If you’re between 61-65, you get $25,000

Manulife Lifecheque

The Lifecheque Critical Illness plan is designed to protect you should you fall ill with one of 24 critical illnesses. If you are diagnosed with any of the 24 critical illnesses, you’ll get a tax-free lump sum if you satisfy the applicable wait period. There’s also a monthly Care Benefit if you are a functional dependent who requires long term care. If you’re diagnosed with 1 of 6 early intervention conditions, you’ll also get a 25% payout of up to $50,000.

Manulife Disability Insurance Plans

Manulife’s disability insurance products provide income protection should a scenario arise that you are unable to work due to illness or injury. These monthly benefits help to cover expenses so that you are able to focus on your recovery.

Personal Accident Disability Insurance

In addition to other coverage, the Personal Accident Disability Insurance plan at Manulife will protect you if you become disabled. If you are in an accident and can’t perform your daily tasks, or regular job, you’ll receive monthly payments to help cover your costs and missed income. If you’re hospitalized due to accident or sickness, you’ll receive a daily cashout as per the Guaranteed issue coverage.

Manulife Life Insurance Plans

Manulife offers several types of  life insurance policies including term, whole and universal plans which combine investment options with insurance coverage.

Term Life Insurance

Manulife  Life Insurance provides temporary life insurance, usually for a term of 10 years. You’ll get up to $100,000 to $1Million, depending on which coverage you select. You can renew your 10 year term until you turn 85 years old. Your rates stay the same for the entire duration that you’re insured. In the event that you die, your beneficiaries will receive a tax-free lump sum monetary benefit. If you get diagnosed with a terminal illness and are given 12 months or less to live, you will get a one-time cash advance of up to $100,000.

Easy Issue Life Insurance

The Easy Issue Life Insurance plan provides temporary life insurance, for a term of 10 years. You pay a premium and select the coverage you wish to receive, $50,000 or $75,000. You can renew your term until you turn 85 years of age. Should you die, your beneficiaries will receive a tax-free lump sum financial benefit . If you get a diagnosis of a terminal illness and are given 12 months or less to live, you will receive a one-time cash advance of up to 50% of your policy value.

Guaranteed Issue Life Insurance

Getting approved for life insurance is tricky if you have any pre-existing health conditions. The Guaranteed Issue Life Insurance plan from Manulife guarantees that you are covered, regardless of your medical history. If you are between the ages of 40-75, you can apply. Converge ranges from $5,000 to $25,000. In the event that you die, your beneficiaries will receive a tax-free lump sum benefit.

FollowMe Life Insurance

If you’ve just been let-go, or are changing careers, the FollowMe Life Insurance plan from Manulife is designed to provide you with the coverage that you need without having to wait for 3 months from your new employment for benefits. If you apply within 60 days of your group coverage ending, you won’t need to complete a medical questionnaire. You can choose from $25,000 - $200,000 in coverage for you and your partner. In the event that you die, your beneficiaries will receive a tax-free lump sum benefit.

Family Term Life Insurance with Vitality Plus

Protect your family with life insurance while you earn rewards. The Family Term Life Insurance Vitality Plus makes it easier to save, since you earn rewards for your everyday lifestyle and purchases. Earn rewards and discounts at participating vendors and services such as FitBit, GoodLife, Saucony and HelloFresh. Premiums are for 10 or 20 years until 65 years old for life, and you choose from $250,000 to $25 million in coverage. You can also get a cash advance if diagnosed with a terminal illness, and up to $1,000 for your family’s bereavement counselling cost.

Family Term Life Insurance

Manulife’s affordable and flexible term life insurance product is there to protect families. With this plan, it’s easier for families to maintain a comfortable lifestyle, and settle their debts and mortgages. The plan includes a cash advance benefit incase of terminal illness, and up $1,000 to in bereavement counselling. You also get access to certain Vitality Plus benefits so that you can collect rewards for living healthy.

Manulife UL with Vitality Plus

Manulife UL with Vitality Plus has all the features provided by permanent life insurance plus you’ll earn rewards and get exclusive discounts with the Vitality Plus feature. It’s like having two extra savings accounts.

Manulife UL

Manulife Universal Life Insurance is permanent life insurance. Since permanent life insurance doesn’t expire, it is sometimes used as an investment tool. You’ll be able to leave a tax free legacy for your loved ones with this plan. Your death benefit will most likely be paid to your beneficiaries in your old age.


InnoVision is an innovative product from Manulife in that you get customizable permanent life insurance. Coverage starts at $100,000 and you get to choose from a loyalty bonus, or lower management fees on investment accounts. There are also 50 of those investment accounts for you to choose from.

Manulife Synergy Combination Insurance

Manulife Synergy Combination plan encompasses a 3-in-1 life, disability and critical illness combination insurance product under the life insurance category. With this plan the insurer receives a tax-free, lump-sum benefit after satisfying the 30-day waiting period. This is presented with the convenience of paying one premium, and understanding one policy plan.

Manulife Travel Insurance Plans

Manulife travel insurance products provide robust coverage for medical emergencies while traveling, trip cancellation and interruption, and many other travel related issues. Plans can be fully customizable to suit your individual needs including coverage for high-risk sports and adventures, single, and multi-trip plans

Travel Insurance - Student Plan

This insurance is designed to give students medical insurance while they’re studying abroad. This plan includes physician services, hospital, eye exams, prescription drugs and more. You also get $5,000 per semester in tuition loss protection.

Manulife Insurance for Visitors to Canada

For family and friends visiting Canada, there’s emergency medical insurance to cover them too. The insurance for travellers to Canada is for both individuals or families. The plan includes physician services, hospital, ambulance, prescription drugs and more. If you’re 70 years old or younger, you get $150,000 in emergency medical coverage, and if you’re 75 or older, it’s $100,000 in coverage.

Manulife Travelling Canadians

Insurance for travelling Canadians covers emergency medical insurance that entails physician services, ambulance, hospital and medication and more. An emergency Covid-19 plan is also included that covers up to $1,000,000 in related expenses. Plus, for added peace of mind, there’s also trip cancellation and lost baggage coverage.

Manulife Mortgage Insurance Plans

Having a Manulife mortgage insurance plan will help to provide protection for your mortgage in the event of illness, death, or critical illness. Instead of the insurance company paying a lump-sum to the beneficiary, a mortgage insurance provider would pay directly to the mortgage lender to cover the remaining balance owed on the house.

Manulife Mortgage Disability Insurance

Manulife’s mortgage disability insurance is designed to help you pay your mortgage if you are disabled for 60 days or more. Your mortgage payments are covered while you focus on recovering. What you get is up to $10,000 per month in coverage for up to 24 months in total.

Manulife Mortgage Life Insurance

Mortgage life insurance protects you and your loved ones by paying off the mortgage balance in the event the mortgage holder passes. There’s a benefit to help you pay off the mortgage plan while you wait for your life insurance claim to be reviewed. The plan includes coverage for up to $1,000,000 per person.

Downloadable Forms

  • Group Benefits
  • Individual Insurance Forms
  • Affinity Markets
Group Benefits
Individual Insurance Forms
Affinity Markets

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